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FAQ

How to place your order in three steps?

To place your order: 

1.              Fill registration form which you can find on our website. 

2.              Fill order form on our website.

3.              Accept shop Terms & Conditions.

 What methods of payment are available?

Available types of payment:

1. Money transfer online on account: LANA NGUYEN Lan Anh Nguyen, Al. Jana Pawła II 61 / 178, 01-031 Warszawa, mbank:89 1140 2004 0000 3002 7760 5777 code SWIFT (for payments from outside Poland): BREXPLPWMBK, In title please include: Your Name, Surname and  order number.

2. PayPal - list of banks and cards you can find on www.paypal.com

3. Service provider - Blue Media S.A. Cards: Visa, Visa Electron, Master Card, Master Card Electronic, Maestro

How much time do I have to pay for my order?

You have 5 days to pay for your order. In case of non-payment by this date a seller should be considered that client has withdrawn from the contract. Product will be exposed for sale. 

 When my order will be shipped?

You can place your order anytime, 7 days a week, every day of the week. 

The order completion time goes after recording of payment for order on seller’s bank account in case of payment with credit card or the bank transfer.

Term of order completion for seller is 14 days. However usually product is sent the same day or the day after order was placed. 

Costs and time of delivery 

-

 

Returns, Exchanges, Complaints

Returns

You may return your product to shop within 14 days from the day of receiving shipment. In order to do so you have to notify seller by filling return form, which you can find on www.lananguyen.com in the returns/exchanges/complaints tab, after logging in to your profile. Product should be sent to the address: Lana Nguyen, Plac Małachowskiego 2, 00-066 Warsaw, Poland. We ask you to attach your receipt to the returned products. 

Exchanges

You may exchange your product with the consent of the Seller. In order to do so you have to notify seller by filling return form, which you can find on www.lananguyen.com in the returns/exchanges/complaints tab, after logging in to your profile.

In case of exchanging product, cost of exchanging product will be counted against new ordered product. Potential difference between price will be paid by Client or returned by Seller on Client’s bank account. 

Product should be sent to the address: Lana Nguyen, Plac Małachowskiego 2, 00-066 Warsaw, Poland. We ask you to attach your receipt to the returned products. 

Complaint

You have right to file a complaint, which will be considered within 14 days from the date of receiving products by Seller. In order to do so you have to notify seller by filling return form, which you can find on www.lananguyen.com in the returns/exchanges/complaints tab, after logging in to your profile. Product should be sent to the address: ul. Kolejowa 11/13, 01-217 Warsaw, Poland. We ask you to attach your receipt to the returned products. 

Lack of grounds for complaint

Complaints about differences between ordered and received products, which derive from screen settings, especially different colors or shades, are not grounds for complaint. Grounds for complaint are not: mechanical defects, discolorations and others. 

Find more in Term & Conditions.

 

 


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